Centlec, the utility provider for electricity distribution in Bloemfontein and surrounding areas, has implemented a significant software upgrade on its prepaid meters known as the Token Identifier (TID) rollover. The upgrade took effect on 31 May, but residents have reported a number of issues as they attempt to adjust to the new system.
In response to the influx of calls and messages from the community, Centlec has requested residents to remain patient while they address the various concerns. "All telephone and WhatsApp calls are recorded and will be attended to," assured Centlec in a press statement issued over the weekend.
Understanding the TID Upgrade
The TID rollover is a necessary update to ensure the continued functionality of prepaid meters. Without this upgrade, meters would eventually be unable to accept new tokens. Centlec has provided detailed instructions to assist residents in successfully navigating the transition:
1. Receiving Tokens: Upon the first purchase after the upgrade, customers will receive a set of three tokens.
2. Inserting Tokens: Customers must insert each 20-digit token one at a time. After inserting the first token, wait for 20 seconds before proceeding to the next. This process should be repeated for all three tokens.
3. Troubleshooting: If the tokens are not accepted after three attempts, residents should contact Centlec for assistance.
4. Incomplete Token Sets: Residents who received only one set of tokens with their first purchase on 31 May should contact Centlec to receive the remaining tokens.
Reporting Issues
Centlec has provided multiple contact points for residents experiencing difficulties. For support, residents can call 051-409-2316 or send a WhatsApp message to 069-298-6987 or 065-801-3303. These channels are actively monitored to ensure timely assistance.
Community Impact
The software upgrade is a critical measure to prevent disruptions in electricity access for prepaid meter users. However, the transition period has been marked by confusion and technical difficulties for some residents. Centlec's customer support team is working diligently to resolve these issues and ensure a smooth transition for all users.
Moving Forward
Centlec appreciates the community’s cooperation and patience during this period. The utility provider remains committed to improving the reliability and efficiency of its services, and the TID rollover is a crucial step in this direction. Residents are encouraged to follow the provided instructions carefully and reach out for support if needed.
As the situation progresses, Centlec will continue to update the community on any further developments or necessary actions to ensure the continued smooth operation of prepaid meters.
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For further information, visit Centlec's official website or follow their social media channels for the latest updates and announcements.
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